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Return Policy


We want you to be happy with your jewels! If they don't...we'd love to help you coordinate a return, exchange or store credit for qualifying item(s) within 30 days. 

Damaged Product?

If you had an issue with your product, please send a photo to our team at; we are happy to work with our customers and offer replacements within 30 days of purchase.

Please note; A return shipping label will be generated if you qualify for a return within Canada and the USA. There will be a return charge for this shipping label. Return labels are not provided for international customers. Additional shipping costs and any other fees associated with sending your package back is the responsibility of the customer. All shipping charges with your order are non-refundable.

If you choose to exchange an order, please note that discount codes can not be applied to the order. 

Returned items must be:

  • Unworn, unused and in new condition
  • In their original packaging with the barcode label intact
  • Email to start your return.

The following items are a final sale and are not eligible for a return:

  • Sale items
  • Jewelry care and accessories
  • All non-jewelry items (gift cards)
  • Promotional discounts are subject to be a final sale. Please see promotional fine print before purchasing 

Provided return labels expire within 5 business days. Please bring your package to a postal outlet within that time frame. 

Once your return is received and checked, a refund will be issued to you within 2 weeks to the same form of payment. If your order was paid using a gift card, you will be credited back on a gift card. If you choose to exchange an item, we will process the exchange item order as soon as your return is on the way back to our office. 


Note that refunds vary on a case by case basis, and not all returns are treated the same so please contact us before sending your order back if you have any questions.