FAQs
SHIPPING + DELIVERY
We are based in New York, NY! All orders are shipped from Long Island, NY. Standard domestic orders and to Canada will never have duties. All international orders are subject to import duty taxes, VAT and handling fees, which we are not responsible for.
YES! We offer FREE shipping to Canada and the US on all orders over $50 USD after discounts and promo codes. Free shipping is not currently available to destinations outside of Canada and the US.
In order to ship your order out as quickly as possible and because of the volume of orders, adjustments or changes to your order cannot be made during this time. Please double check your order before placing it to ensure all the items and information are accurate.
All in stock orders are processed and shipped within 2-3 business days.
If you have any questions, email us at
ivojewelry@gmail.com.
Once your order has shipped, you'll receive a shipping confirmation email containing a link to track your package. Please allow a few days for your tracking to start working.
If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following:
Verify the shipping address on your order is correct
Look for an attempted delivery notice slip
Double check your area in case it's stored in a hidden area
Check to see if your neighbours or someone in your residence accepted it
Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving
Ivo Jewelry is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. If your package is still no where to be found, please contact us at ivojewelry@gmail.com.
CUSTOMER CARE
You can also create an account during the checkout process. We recommend creating an account so you can view your order history and
save your information for quick and easy checkout in the future.
We want you to be happy with your jewels! If they don't...you can return qualifying item(s) for a refund or store credit within 30 days from the order date. If you had an issue with your product, please reach out to our team at ivojewelry@gmail.com; we are happy to work with our customers and offer replacements within 30 days of purchase.
We charge $7.95 USD for the return shipping label for orders within Canada and the USA. All shipping and handling charges are non-refundable.
Returned items must be:
- Unworn, Unused and in new condition
- In their original packaging
- Sale items are FINAL SALE
- Accompanied by the original packing list
Promotional discounts are subject to be final sale items. Please see fine print of promotional discount code before purchasing.
Oh no! We're so sorry - we know how much of a bummer this is. Although we inspect each item before and package them with care, damages or defects can happen during shipment.
If you find yourself in this situation, please contact us immediately at ivojewelry@gmail.com with your order number and photos of the damage. We'll have a look and let you know how we can fix it for you!
Please note we are unable to accept reclamations beyond 30 days pass the date you received your order and damages incurred from wear and tear or mishandling of the item.
Orders are processed in USD.
Due to the high volume of inquiries we receive daily, we are not able to adjust your order should you forget to use your code. We hope that this will encourage you to take the time to check out using the proper information. This will save you money, and save us time!
For more information on becoming an Ivo Jewelry retailer, please contact ivojewelry@gmail.com with details about your business and store.
JEWELRY CARE
We hope you truly love your jewels, and we want nothing more than for them to become staples in your wardrobe! However, fashion jewelry isn't meant to be worn 24/7.
To keep your pieces sparkly and minimize signs of wear, avoid contact with liquids, perfumes, lotions and perspiration as they'll dull your
pieces and cause them to wear quickly. Treat your jewels with love and care, and they'll keep sparkling for you!
Our jewelry is crafted with plated-base metals ranging from 12-18k gold plating and silver-tone plating. All our products meet jewelry standards and are safe to wear. We aim to carry stylish and quality pieces that everyone can enjoy.
If you are sensitive to certain components, send us a message and we'll help you find a piece that works!